Terms of Service

The terms between you and PT Suite Digital Media when you use Suite Qloud.

These Terms of Service form an important part of the relationship between you, as the Customer, and Suite Qloud, as the service provider. By registering a Suite Qloud account, you acknowledge that you have read and agreed to all Terms of Service set out in this document.

Users of Suite Qloud services must accept the following Terms of Service:

We make no representation that the domain name you wish to register can be registered by you, for you, or in your name. You should not assume that a requested domain name has been registered until you are subsequently notified.
The registration and use of your domain name are subject to the terms and conditions imposed by the relevant naming authority, including ICANN for .COM, .NET, and .ORG domains. You are not entitled to make any claim against us in connection with the rejection of a domain name registration. Any administrative fees paid to register your requested name are non-refundable, even if the registration is rejected by the naming authority.
We are not responsible for your use of any domain name. Any dispute between you and another party must be resolved between the parties concerned. If such a dispute arises, we reserve the right, at our discretion and without providing any reason, to withhold, suspend, or cancel the domain name. We may also make representations to the relevant naming authority but are not required to participate in the dispute.
We will not release a domain name to another provider unless full payment for that domain name has not been received by us. All fees payable by you for services must comply with the rates and prices published from time to time on our website and are due and payable in advance of our provision of the relevant services.
Without prejudice to any of our other rights, if an invoice is not paid in full on or before its due date, we may immediately suspend your services, with or without notice.
You agree to indemnify, defend, and hold us harmless against any breach by you of these terms and against any claim brought against us by a third party arising from our provision of services to you or your use of the services.
If you breach any provision of these Terms of Service and fail to remedy the breach within seven (7) days after we provide written notice specifying the breach, we may terminate your Suite Qloud account and suspend your services, with or without further notice.
If you are a company and enter liquidation due to insolvency, have an administrator or administrative receiver appointed, or enter into a voluntary arrangement with your creditors, we may terminate your Suite Qloud account and suspend your services, with or without notice.
Upon termination of your Suite Qloud account or suspension of your services, we may immediately block your website and delete all data contained therein. We reserve the right to delete all data; however, at our discretion, we may retain such data for a period determined by us to allow you to retrieve it at your own expense, subject to full payment of all amounts due to us.

General Terms and Policies

Our services are provided to individuals, organizations, or companies (referred to in this document as “Customers,” “Users,” or “you”). All use of the services is subject to the restrictions set out below. By using Suite Qloud services, you agree to be bound by these Terms of Service. If you do not agree to be bound by these Terms of Service, you must promptly cancel your Suite Qloud account and must not continue to use or attempt to use the services.

Scope

If you are an individual Customer, these Terms of Service apply to everyone who accesses the services through your Suite Qloud account. If you are an organization or company, these Terms of Service apply to all employees, agents, and/or Customers who access the services through your Suite Qloud account. In other words, any breach of these Terms of Service by a person using your account will be treated as a breach by you.

If you register for an account, by agreeing to these Terms of Service you also agree to receive emails from Suite Qloud containing service-related information, important notices, system updates, and relevant Suite Qloud offers, promotions, and/or marketing materials. You may opt out of promotional emails at any time by using the unsubscribe link provided in the relevant email.

Prices and Fees

Suite Qloud provides access to the hosting Control Panel and domain control panel free of charge. However, if your improper use or misuse results in additional costs to us, we reserve the right to charge those costs to you.

Term

The services are available to you for as long as you wish to use them. However, we reserve the right to discontinue services if you use them in a manner that violates the applicable usage requirements or policies.

Suite Qloud Account

Suite Qloud Account Registration

a. Any individual or entity may register a Suite Qloud account through the official website at https://www.suiteqloud.com/.

b. During registration, Users must provide valid and accurate personal information, including their full name and an active email address. The information must correspond to their Indonesian Identity Card (KTP) or other official identification document for account ownership verification and data validation.

c. Each email address may be used to register only one (1) Suite Qloud account.

d. Users are responsible for maintaining the confidentiality and security of their account credentials, including their passwords. Users are strongly advised to use strong passwords that are not reused on other online services and to enable Two-Factor Authentication (2FA) for additional security.

e. Suite Qloud is not responsible for any loss or unauthorized access resulting from a User's failure to secure their account. All activity carried out through an account is deemed to have been performed by its authorized owner.

Changes to Suite Qloud Account Information

a. Any request to change important account information, particularly the registered email address, may only be completed after verification by the Suite Qloud Team.

b. Users must provide a written reason for the requested change and submit an official identity document, such as a KTP or passport, as part of the verification process.

c. Verification includes:

i. Validating the identity information against the Customer's Suite Qloud account details.

ii. Contacting the Suite Qloud Customer by email and/or telephone.

d. Suite Qloud reserves the right to reject a change request if the information provided is inconsistent, incomplete, or deemed invalid by the Suite Qloud Team.

Closing a Suite Qloud Account

a. Users cannot independently delete or close their accounts through the system. Account closure may only be carried out by the Suite Qloud Team following an official request from the User or for reasons determined by Suite Qloud.

b. Account closure requests must be submitted by email to support@suiteqloud.com and may only be submitted by the Primary Account holder (the email address registered in the Suite Qloud system).

c. The closure request must include:

i. A clear and reasonable explanation for the request.

ii. A copy of an official identity document matching the information registered on the User's account.

d. Once verification is complete and the account has been officially closed, the account cannot be reactivated for any reason.

e. Account closure requested by a User will have the following consequences:

i. All services associated with the account will become inactive.

ii. The User will not be able to reactivate services that have been deactivated.

f. Suite Qloud reserves the right to close an account internally if it has remained inactive for 365 (three hundred and sixty-five) consecutive calendar days.

g. An account is considered inactive if, during that period, there is no login activity, service purchase or renewal transaction, or communication through a Suite Qloud support ticket (support@suiteqloud.com).

h. Closure due to inactivity does not delete the account data or information referred to in paragraph (e).

i. Suite Qloud will continue to retain account data, information about previously used services, transaction history, and User identification data as part of its records and administrative obligations under applicable law, including but not limited to evidentiary, tax, and regulatory compliance requirements.

j. Account closure by the User or Suite Qloud does not result in the permanent deletion of such data unless required by law or a competent authority.

k. Suite Qloud shall not be liable for claims or disputes arising from a User's failure to understand the legal or administrative consequences of closing an account.

Warranty Disclaimer

Services and software provided by Suite Qloud are supplied on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights.
You understand and agree that Suite Qloud does not warrant that:
a. The services and/or software will always be fully available, uninterrupted, timely, secure, or error-free;
b. Service interruptions or failures caused by circumstances beyond Suite Qloud's control, including but not limited to technical issues, natural disasters, actions of third parties, hardware failures, third-party network disruptions, or factors other than Suite Qloud's direct negligence, can be anticipated, prevented, or fully remedied by Suite Qloud; or
c. Damage or loss arising from the use of the services will be Suite Qloud's responsibility where it was not caused by Suite Qloud's direct negligence.
Suite Qloud makes no warranty regarding matters that are the responsibility and within the control of the User, including but not limited to:
a. The security of the User's account, systems, and data, including protection against unauthorized access, cyberattacks, or misuse by third parties;
b. The creation, implementation, and management of internal backup policies for any data or content uploaded, stored, or processed by the User through Suite Qloud services; and
c. Technical or operational decisions made by the User when managing their respective websites and systems.
In the event of loss, data loss, system damage, service interruption, or other operational failure resulting from matters for which Suite Qloud provides no warranty as described above, the User releases Suite Qloud from all claims, demands, damages, or legal liability, unless expressly provided otherwise in a separate agreement with Suite Qloud.

Responsibilities

You understand and agree that your use of Suite Qloud services is at your own risk. Except for information, products, or services directly provided by Suite Qloud, neither Suite Qloud nor its affiliates control, provide, operate, or assume legal or contractual responsibility for information, products, or services accessible through Suite Qloud services. Suite Qloud does not endorse or warrant the accuracy of third-party content. Accordingly, any risk or loss resulting from your reliance on third-party content is entirely your responsibility.
You are solely responsible for all information or content you post on websites, forums, newsgroups, or other online platforms, whether through Suite Qloud infrastructure or third parties. You understand that content you publish may have legal consequences and must ensure that it does not violate applicable law. You agree to indemnify, compensate, and hold Suite Qloud, its employees, agents, partners, and Customers harmless from any legal claims, liabilities, damages, or costs (including legal fees) arising from your content or activities.
If a written report alleges that content hosted on Suite Qloud services violates the law or a third party's rights, Suite Qloud may temporarily remove the content or block access to it. Suite Qloud will notify the party that uploaded the content. If Suite Qloud receives an official response from that party stating that the removal or blocking resulted from an error or mistaken identification, Suite Qloud will provide a copy of the response to the complainant. Unless the complainant provides evidence of legal action (litigation or an official request from the competent authorities) within a reasonable period, the content may be restored and made accessible again at Suite Qloud's discretion.
Users who use Suite Qloud services for voice communications acknowledge that Suite Qloud is not a telecommunications service operator under applicable laws and regulations and must not be regarded or treated as a voice communications provider. All risks relating to connections, transmission quality, suitability of voice communications, and technical damage or failure are the User's responsibility, and Suite Qloud is released from liability for these matters.
Users are fully responsible for any damage, disruption, or loss suffered by Suite Qloud as a result of activities that violate the law or service rules, including but not limited to spamming, hacking, counter-attacks, data flooding, or other activities that compromise system stability, including loss of peering network connectivity.

Suite Qloud reserves the right to take legal action and/or seek compensation from the User for any resulting consequences in accordance with applicable law.

Limitation of Liability

Under no circumstances shall Suite Qloud, including but not limited to its officers, directors, employees, agents, affiliates, business partners, or third-party service providers, be legally liable to you or any other party for direct, indirect, incidental, special, consequential, or other losses, including but not limited to losses arising from:
a. Information, accuracy, completeness, or content on your website;
b. Information, accuracy, completeness, or content on websites linked to your website through hyperlinks or advertising banners;
c. Personal injury or damage of any kind;
d. Any conduct by another party outside the scope of your relationship with Suite Qloud;
e. Any unauthorized access to Suite Qloud servers and/or any content, personal information, financial information, or other information or data stored on them;
f. Any interruption or discontinuation of services to your website or any website linked to yours through hyperlinks or advertising banners;
g. Any virus, worm, bug, Trojan, malware, or similar item transmitted from and/or between your website and any website linked to yours through hyperlinks or advertising banners;
h. Any user content or content involving defamation, harassment, insults, harm to children or protected groups, pornography, or other inappropriate material; or
i. Any loss or damage arising from the use of your website or services found on your website, whether based on warranty, contract, tort, or any other legal or equitable theory, and whether or not Suite Qloud was advised of the possibility of such damage.
Suite Qloud shall not be liable for any indirect, special, incidental, or consequential loss, or loss of profit, arising from service interruptions, delays, system errors, or service unavailability, including but not limited to disruptions affecting a Customer's business activities, such as online stores or other sales platforms.
If a service interruption is clearly proven to have resulted from negligence or a technical error attributable to Suite Qloud, Suite Qloud's liability is limited to refunding the service subscription fees paid by the User for the period affected by the interruption, not exceeding the amount paid.
The User expressly waives the right to bring any further claim, demand, or request for compensation beyond the liability limit stated above. The User understands that the services are provided on an “as is” and “as available” basis.
This limitation of liability shall remain in effect even after the cooperation between the User and Suite Qloud has been terminated, cancelled, or otherwise ended.

Confidentiality and Disclosure of Data

Suite Qloud is committed to maintaining the confidentiality, integrity, and security of all Customer and User data and personal information obtained in connection with the provision of services. Such personal information includes, but is not limited to, names, addresses, telephone numbers, email addresses, other electronic identity data, and any other personally identifying information.
Suite Qloud will not share, disclose, or provide a User's Personal Data to any third party without the User's prior consent, except where:
a. There is a valid court order or judgment that is legally binding within the jurisdiction of the Republic of Indonesia;
b. There is an official request from a state institution or law enforcement authority for an investigation, law enforcement, or the exercise of legal powers under applicable laws and regulations;
c. There is a court summons, administrative order, or data request made through lawful procedures under Indonesian law; and/or
d. Data is used on a limited basis for administrative purposes directly necessary for Suite Qloud to provide, maintain, technically support, or perform services for the User.
Suite Qloud may provide a User's information or Personal Data to the competent authorities described above without obtaining additional consent from the User where a request is lawful under applicable law. This includes, but is not limited to, compliance with Law No. 11 of 2008 on Electronic Information and Transactions, as amended by Law No. 19 of 2016 and its implementing regulations, as well as other relevant Indonesian laws.
Suite Qloud exercises due care when disclosing a User's Personal Data and, unless legally prohibited, will notify the User of any such request or disclosure. However, the User understands and agrees that, in certain circumstances, Suite Qloud may be restricted or prohibited by law or an order of a competent authority from notifying the User of the disclosure of information or Personal Data. In such cases, the User expressly releases Suite Qloud from any notification obligation and any resulting legal liability.
Suite Qloud is committed to protecting the security and confidentiality of Users' Personal Data in accordance with the principles set out in Government Regulation No. 71 of 2019 on the Implementation of Electronic Systems and Transactions and Law No. 27 of 2022 on Personal Data Protection. If a Personal Data breach is confirmed to involve Suite Qloud's systems, we will:
a. Notify affected Users no later than seven (7) business days after the breach is detected;
b. Conduct an internal investigation and take the necessary remedial measures; and
c. Report the security incident to the relevant authorities if required by law. Suite Qloud is not responsible for data breaches caused by a User's negligence, misconfiguration, or inadequate security practices.

Force Majeure

Suite Qloud shall not be responsible for delays, interruptions, or failures in performing its service obligations caused by events beyond Suite Qloud's reasonable control (“force majeure”), including but not limited to:
a. Natural disasters, such as earthquakes, floods, hurricanes, fires, or lightning;
b. Government actions, orders, or policies;
c. War, riots, civil unrest, terrorism, or public security disturbances;
d. Disease outbreaks, pandemics, or public health emergencies;
e. Disruptions or failures of systems, telecommunications services, internet networks, or information technology infrastructure operated by third parties;
f. Widespread power outages;
g. Cyberattacks or unauthorized access to Suite Qloud systems by third parties; and/or
h. Other circumstances reasonably beyond Suite Qloud's control.
If a force majeure event occurs, Suite Qloud will notify Users no later than seven (7) business days after becoming aware of the event and explain its impact on the services provided. During the force majeure event, Suite Qloud's performance of its obligations will be suspended for the duration of the event.
If a force majeure event continues for more than thirty (30) consecutive calendar days, either party may, by mutual agreement, review whether the service or agreement should continue, without either party being subject to penalties or compensation in connection with discontinuation of the service.

Governing Law and Dispute Resolution

All terms, conditions, policies, and uses of services provided by Suite Qloud are governed by and construed in accordance with the laws in force in the Republic of Indonesia.
By using Suite Qloud services, the User agrees that any dispute, disagreement, or claim arising out of or relating to the use of the services, including but not limited to the performance, interpretation, validity, or breach of these Terms of Service, will be resolved in accordance with the laws applicable in the Republic of Indonesia.
Any dispute, disagreement, or difference in interpretation arising in connection with services provided by Suite Qloud to you as a User must first be resolved through deliberation and mutual agreement.
If no agreement is reached through deliberation, both parties agree to proceed to mediation by appointing an independent mediator mutually agreed upon by both parties.
If mediation does not result in an amicable settlement, you and Suite Qloud agree to resolve the dispute through the applicable legal process and select the District Court of Jakarta as the fixed and permanent legal domicile for the dispute.

Legal Compliance

Customers are fully responsible for all operational matters and compliance with laws, regulations, rules, and requirements applicable in the country or jurisdiction where they conduct business or use Suite Qloud services.
Customers are responsible for ensuring that all aspects of their use of Suite Qloud services, including but not limited to domains, hosting, email, servers, and other information technology services, do not violate any laws, regulations, public policies, or administrative requirements applicable in the country or region where the services are operated.
Such compliance obligations include, but are not limited to:
a. Obtaining business permits, licenses, local authority approvals, or distribution authorizations where required by the laws applicable in the operating jurisdiction;
b. Complying with local laws and regulations concerning Personal Data protection, electronic transactions, content distribution, access restrictions, or service classifications; and
c. Not marketing or distributing Suite Qloud services in any jurisdiction where such services are prohibited or restricted by local law.
Suite Qloud is not responsible for legal violations, administrative penalties, financial losses, claims, lawsuits, or other legal consequences arising from:
a. A Customer's failure or negligence in fulfilling its legal obligations in the jurisdiction where the Customer is located;
b. Marketing, distribution, or use of Suite Qloud services without authorization or in violation of legal requirements outside the Republic of Indonesia;
c. Any act or omission of a third party, including end users of services managed or controlled by the Customer; or
d. The Customer's use of Suite Qloud services outside Indonesia. The Customer represents and warrants that the Customer fully understands and agrees that all legal responsibility for such use rests with the Customer and not with Suite Qloud.
If a claim, demand, or legal investigation is brought against Suite Qloud as a result of a Customer's violation of law in a foreign jurisdiction, the Customer must:
a. Provide a legal defense for Suite Qloud;
b. Reimburse all losses, costs, and expenses (including legal counsel fees) arising from the claim; and
c. Hold Suite Qloud harmless from all legal liability arising from the claim, to the extent permitted by applicable law.

Billing

Invoices

Invoices relating to “Add Funds” will be cancelled after seven (7) days.
Invoices relating to “Registration” will be cancelled after fourteen (14) days.
Invoices relating to “Renewal” for Domain and Cloud Hosting services will be cancelled after thirty (30) days.
If a Customer wishes to update the contact information shown on invoices, the Customer must make the changes independently through the registered account on the Suite Qloud Dashboard.
a. Any data updates made by the Customer will be reflected automatically on subsequent invoices.
b. Customers are not permitted to request manual changes to invoice information through Customer Service.

Administration Fees

An administration fee is a non-refundable fee charged to Customers to cover transaction processing, system maintenance, payment gateway integration, and the provision of services on the Suite Qloud platform.
The administration fee may vary depending on the payment method selected by the Customer, the type of service, and the total transaction amount. The fee may be calculated as a percentage of the total invoice, a fixed amount per transaction, and/or an additional unique amount used to distinguish transactions for automated payment verification.
Full details of the administration fee will be clearly displayed on the checkout page before the Customer confirms the payment. By proceeding with the transaction and making payment, the Customer is deemed to have read, understood, and agreed to all applicable fees.
Suite Qloud reserves the right to change, add, or remove its administration fee structure or amounts at any time without prior notice to Customers. Such changes take effect when updated on the Suite Qloud platform or payment page. Customers are responsible for reviewing the applicable fees before completing each transaction.

Payments

Customers must pay the exact amount stated on the Proforma Invoice; underpayment and overpayment are not permitted.
Customers may not combine multiple Proforma Invoices into a single payment.
Payments made are final and non-refundable.
Customers must confirm their payments when using a manual payment method, such as a bank transfer between bank accounts.
Customers must ensure that the Proforma Invoice number included in the payment confirmation matches the number provided. Any error in entering the invoice number is entirely the Customer's responsibility.

Suite Qloud Products

Domains

Domain Registration

International Domains

Domain name registration operates on a first come, first served basis. Customers may not hold Suite Qloud responsible if the domain name they wish to register has already been registered by someone else.
The issuance of an invoice does not mean that the Customer owns the domain name.
Domain registration is considered successful only when the Customer has paid the full amount stated on the invoice and the invoice status is marked as paid; the Customer has submitted all required documents for domains that require supporting documentation and/or clicked the domain activation confirmation email; and the domain has been successfully registered in the Customer's name, as verifiable through the WHOIS database at https://suiteqloud.com/domain/whois/.
Customers may select a domain registration term ranging from one (1) to ten (10) years.
Suite Qloud reserves the right to suspend domain names that infringe copyright or are associated with pornography, phishing, spam, scams, or similar activities.
A domain name purchased and paid for by a Customer cannot be replaced with another domain name. If the Customer wishes to change the domain name, the Customer must purchase a new domain name.
Suite Qloud is not responsible if a domain name is registered by another party because the Customer delays payment of the registration invoice.
Customers must comply with the rules established by the relevant Domain Registrar, including rules concerning domain name use, WHOIS information, and related matters.
Customers are prohibited from misusing Domain Contact details (Owner or Registrant, Administrative, and Billing) by using another person's name or identity without that person's permission.
Suite Qloud is not responsible for registered domain names that are subsequently flagged, blocked, or included in third-party lists or monitoring services, including but not limited to TrustPositif+ Komdigi (https://trustpositif.komdigi.go.id/), Spamhaus, Registrar/Registry lists, and similar databases.

Indonesian Domains

By registering an Indonesian domain, the registrant is deemed to understand the Indonesian Domain Name Policy available at https://pandi.id/regulasi/.
By acknowledging the Indonesian Domain Name Policy, the registrant agrees to accept all consequences arising from registering a domain name that does not comply with that policy, including legal and financial consequences.
The registrant releases the Provider, Registrar, and PANDI from all consequences borne by the registrant arising from the registration and use of the domain name, including consequences resulting from a domain name that does not comply with the Indonesian Domain Name Policy.
The registrant grants or acknowledges the following rights and obligations:
a. The registrant acknowledges and accepts that PANDI and the Registrar may process, copy, publish, modify, and make Personal Data available through the WHOIS service, and may authorize third parties to do the same, in accordance with applicable data protection rules and laws;
b. The registrant must comply with the rights-protection mechanisms, procedures, and processes established under the Domain Name Policy;
c. The registrant must comply with decision-making procedures under the Uniform Domain Name Dispute Resolution Policy (UDRP) or those of another judicial body having jurisdiction over PANDI, the Registrar, or the Provider;
d. The registrant must update domain name information whenever any relevant information changes, on a lawful basis;
e. The Registrar and PANDI are entitled to carry out processes and procedures to prevent infringement of intellectual property rights in the registrant's second-level domain (SLD);
f. The Registrar is entitled to amend and/or adjust the Domain Name Policy and any required procedures before implementation and during the operation of the rights-protection mechanisms established by PANDI;
g. The registrant warrants that the Provider, Registrar, and PANDI shall not be responsible for any loss arising from the revocation, suspension of activation, or other action taken against a domain name to enforce a court or arbitration decision, or a decision by another legally authorized institution empowered to require the Provider, Registrar, or PANDI to implement that decision;
h. The information entered by the registrant in the domain name registration form and/or domain contact management form must be true, legally verifiable, and relevant to ownership and naming of the domain name;
i. The registrant warrants that documents uploaded as requirements for domain registration are valid and that their existence and authenticity can be verified; and
j. The registrant understands that approval of a domain name registration does not constitute a legal entitlement and remains subject to the Domain Name Policy and applicable laws and regulations.
Auto-Activation Feature
Suite Qloud implements a temporary auto-activation feature for registrations of domains requiring supporting documentation, such as Indonesian domains .co.id, .or.id, .ac.id, .sch.id, .ponpes.id, and .web.id. Such domains will be temporarily activated automatically after the Customer has paid the invoice, provided the domain has not already been registered by another party.
The auto-activation process is as follows:

Day 1: The domain is temporarily activated, and the Customer receives an email requesting the required documents.
Days 1–3: The Customer may upload the required documents.
Day 4: If the Customer has not uploaded the required documents, or if the uploaded documents are rejected, the Customer receives another email requesting the documents and warning that the domain will be suspended.
Day 5: The Customer's domain is suspended.
Days 14 and 21: The Customer receives further emails requesting the required documents.
Day 30: The domain is deleted if the Customer has not uploaded the required documents or if the submitted documents have been rejected.

No refund will be provided for a temporarily auto-activated domain if the Customer fails to complete the documentation in accordance with the applicable requirements.

Premium Domains

If a domain name submitted by a Customer for registration is classified as a premium domain, the status and price of which can only be confirmed after checking and submitting the request through the Registrar's system, Suite Qloud reserves the right to cancel the order for that domain name.
Suite Qloud will promptly inform the Customer that the domain is premium and provide the actual price set by the Registrar. If the Customer does not accept the stated price or does not wish to proceed at that price, all funds paid for the domain order will be refunded in full.
The Customer agrees that a domain purchase transaction is not final or binding until the Registrar officially confirms the domain price. The Customer also understands and agrees that Suite Qloud has no authority to set prices for premium domains, as pricing is determined exclusively by the Registrar.

Domain Renewal

Suite Qloud is not responsible for the loss of domain ownership resulting from a Customer's failure to renew the domain within the period provided.
Domain renewal terms are available only for periods ranging from one (1) to nine (9) years.
Customers who registered a domain for a ten (10)-year term may renew it for a maximum term of nine (9) years.
A domain will enter a thirty (30)-day grace (expired) period, during which the standard renewal price displayed on the Suite Qloud website applies.
After the grace (expired) period, the domain enters a further thirty (30)-day expired period, also known as the Redemption Period. If the Customer still wishes to renew the domain, a redemption fee will be charged in addition to the domain renewal price.
The high redemption fee is set by the Registry (the organization responsible for managing a particular TLD, such as ICANN for .com, .net, and .org, or PANDI for .id). The Registrar passes this fee on to the Customer. The fee is intended to encourage domain owners to renew on time and avoid the risk of losing their domain ownership.
During the Redemption Period, the Registrar may auction, sell, or transfer the domain to a third party. Suite Qloud cannot prevent such action or recover a domain acquired by a third party during the Redemption Period.
Suite Qloud cannot renew a domain that has passed the Redemption Period. If the Customer wishes to register the domain name again, the Customer must wait until it becomes available. Suite Qloud is not responsible for monitoring when the domain may become available again and does not guarantee that the Customer will be able to register it again.
If a system failure prevents a domain from being renewed and the Customer does not contact Suite Qloud, we are not responsible if the domain is acquired by a third party.
Customers may not use a Suite Qloud email address as a Domain Contact (Owner or Registrant, Administrative, or Billing contact), because important domain information will be sent to the email address listed in the Domain Contact or WHOIS records.

Domain Transfers

Customers may transfer a domain themselves through the Suite Qloud Dashboard using the applicable EPP code, after disabling WHOIS privacy protection and unlocking the domain to be transferred.
A domain transfer requested outside the Suite Qloud Dashboard will be processed after Suite Qloud contacts the domain owner and obtains the owner's approval for the transfer.
Suite Qloud is not responsible for domain transfer issues caused by the Customer's error or negligence.
Domains suspected or proven to have violated these Terms of Service may not be transferred out of Suite Qloud.

Domain Name Suspension by a Registry

If a Customer's domain name is suspended by a Registrar, Registry, or domain management authority (such as PANDI), the Customer understands and agrees that the suspension is solely within the authority and discretion of the Registrar, Registry, or relevant authority, in accordance with its rules and policies.
Suite Qloud is not responsible for any loss, consequence, or impact arising from the suspension, deletion, or restriction of a domain name by the Registrar, Registry, or domain management authority as described above.
At the Customer's request, Suite Qloud may assist with follow-up and/or communications with the Registrar, Registry, or domain management authority regarding the status of the domain or a request to lift the suspension. However, the Customer understands and agrees that Suite Qloud cannot guarantee that such a request will be approved or that the domain will be reactivated, as the decision rests solely with the relevant Registrar, Registry, or authority. Suite Qloud also cannot estimate how long the relevant party will take to lift the suspension.

Domain Name Disputes

Suite Qloud is not responsible for any dispute, disagreement, or claim of rights between a Customer and a third party concerning a domain name, including disputes about ownership, use, or rights to the domain name.
All domain name disputes, including but not limited to claims concerning the right to use or own a domain, must be resolved in accordance with the rules, procedures, and mechanisms established by the relevant Registrar, Registry, or authorized domain management authority.
The Customer understands and agrees that, notwithstanding the dispute resolution provisions in these Terms of Service, domain name disputes will be resolved directly through the mechanisms and jurisdiction determined by the relevant Registrar, Registry, or authorized domain management authority, and not through Suite Qloud.
Suite Qloud is not obligated to represent, assist with, or seek resolution of any domain name dispute between the Customer and a third party, whether in or out of court.

General Information

Service Lifecycle

Hosting (Cloud Hosting)

1. Service Active Period

If a Customer has not paid the renewal invoice, the hosting service will remain active until the sixth (6th) day after the due date (Next Due Date). During this period, the service will continue operating normally, and the Customer may still complete payment.

2. Service Suspension

If the Customer has not paid the renewal invoice by the seventh (7th) day after the due date, the hosting service will be automatically suspended. During the suspension period, the service cannot be accessed or used, but the Customer's data will remain securely stored.

3. Permanent Termination

If payment or renewal has not been made within thirty (30) calendar days after the due date, the service will be terminated. All data associated with the service will be permanently deleted and cannot be recovered, and the contractual relationship for that service will be considered ended. Any unpaid renewal invoice will be cancelled automatically.

4. Customer Responsibility

Customers are responsible for ensuring that renewal payments are made before the specified deadline. Suite Qloud is not responsible for data loss or service disruption resulting from late payment.

Service Upgrades and Downgrades

Service upgrades are available for Cloud Hosting products.
An upgrade may be performed while the service is active and before the renewal invoice is issued.
A service upgrade may be performed at any time, provided the service remains active.
Cloud Hosting services cannot be downgraded.

Usage Restrictions

Usage restrictions are intended to maintain server and system stability so that all Customers' services operate properly. The restrictions for each service are set out below.

Cloud Hosting

Users may not run processes or applications that cause excessive or unreasonable use of resources (CPU, RAM, I/O, or MySQL), including but not limited to:

Using more than 10% of system capacity (CPU/memory) continuously for more than sixty (60) seconds.
Running resource-intensive scripts or processes, such as CGI, intensive FTP, large MySQL queries, or repeated HTTP processes that affect overall server performance.
Running applications that require continuous requests per second or real-time communication, such as IoT applications, intensive API polling, bulk webhooks, or periodic monitoring systems. For these requirements, Customers are advised to use the Business Cloud Hosting plan.
Running cron jobs at intervals of less than six (6) minutes. If more frequent cron execution is required, Customers should use the Business Cloud Hosting plan.
Running interactive, real-time chat applications that require continuous server-side processing. Remote-host services are permitted.
Using the service for Computer-Based Testing (CBT) or online examination applications, such as Moodle, Candy CBT, Sakai, or similar applications. CBT or online examination applications are permitted only on the Business Cloud Hosting plan.
Using the service for social media marketing (SMM) websites, Payment Point Online Banking (PPOB), or similar applications that use a large number of cron jobs. Such applications are permitted only on the Business Cloud Hosting plan.
Running unattended server-side daemon processes continuously is prohibited. This includes any service or application that runs continuously without direct user interaction or active monitoring.
Operating automated bots, large-scale data scraping applications, third-party service emulators, or systems involving auto-refresh, auto-posting, or similar methods.
Using the service to send email beyond the maximum permitted limit of one hundred (100) emails per hour per domain, whether for personal, promotional, or automated purposes.

Daily Backup Premium

Daily Backup Premium is an add-on service available with the Business Cloud Hosting plan.

Daily Backup Premium performs backups every day, retaining backups for seven (7) days.
Daily Backup Premium uses an incremental backup structure.
Daily Backup Premium backups are available for seven (7) days, after which each daily backup is replaced by a new backup.
Daily Backup Premium runs every day starting at 21:00 WIB and continues until completion.
The disk capacity limit for Daily Backup Premium corresponds to the disk capacity of the subscribed plan.
Data generated for download through Daily Backup Premium is stored on the server for a maximum of 2 × 24 hours from the time the download file is generated. It is then automatically deleted by the system.

Data Storage, Security, and Backups

Customers are fully responsible for preventing the loss of or damage to data and content on their websites. Customers must independently create copies, archives, and backups to maintain the continuity and security of their data.
Customers are also fully responsible for the confidentiality and security of all their data, including taking the necessary measures to prevent unauthorized access.
Customers may create backups themselves through the hosting control panel. However, backups use storage space in the Customer's hosting account. To avoid excessive storage use, Customers are advised to download backup archives to local storage promptly and then delete them from the hosting account.
Cloud Hosting is not designed to serve as a backup storage service. Accordingly, Suite Qloud has no responsibility or obligation for the loss of or damage to data, including backups created by the Customer, whether caused by force majeure, system failure, hardware failure, or any other cause.
Suite Qloud provides one weekly backup and one monthly backup for specific circumstances, such as recovery from a server-side failure. These backups are not intended to replace the personal backups that Customers are required to maintain. Suite Qloud does not guarantee that these backups will always be available or complete.
Backup data can only be retrieved while the hosting service is active. If the hosting service is suspended, it must first be reactivated.
If the hosting service has been terminated, any available backup files will be retained for only ten (10) days from the termination date. If the service is not renewed within those ten (10) days, the backup will be automatically deleted by the system.

Service Level Agreement (SLA)

The Service Level Agreement (SLA) applies to Cloud Hosting services. If applicable, compensation will be provided by extending the active period of the affected service as follows:

Above 99.9%: Guaranteed.
99.5%–99.89%: Ten (10) additional days of service.
99.0%–99.49%: Twenty (20) additional days of service.
Below 99.0%: Thirty (30) additional days of service.

If a Suite Qloud service experiences issues that result in uptime below 99.9%, the total downtime calculation and applicable compensation will be provided in the following month. Claims may only be submitted in the following month and will be based on the previous month's uptime.

Customers must submit claims between the first (1st) and seventh (7th) day of the month following the monthly SLA calculation. All maintenance work is excluded from this guarantee and will not be counted. Uptime is calculated solely using our status page and monitoring systems.

Suite Qloud Free Service Programs

Nonprofit Organization Hosting (NGO)

This Suite Qloud program provides eligible nonprofit organizations with free Suite Qloud services. By applying, each nonprofit organization (NGO) agrees to the following:

Suite Qloud may request documents relating to the nonprofit organization, such as the applicant's identity card, foundation deed, decree from the Ministry of Law and Human Rights, the organization's tax identification number (NPWP), and other relevant documents.
The nonprofit organization must display the Suite Qloud logo and link, as well as the PANDI logo, on its website.
Suite Qloud may display the organization's logo on the Suite Qloud website, in Suite Qloud social media promotional content, or elsewhere.
We reserve the right to accept or reject any application. The decision is final and not subject to appeal.
The services provided to nonprofit organizations include web hosting and an .or.id domain name. Other Suite Qloud services may also be provided.
The nonprofit organization must be officially registered in Indonesia.
The nonprofit organization must operate in the fields of humanitarian aid, education, or environmental protection, and must not operate in the political or religious fields.
Suite Qloud reserves the right to review the services provided to a nonprofit organization.
Suite Qloud reserves the right to suspend or terminate services provided to a nonprofit organization.

Free Hosting

This Suite Qloud program provides free web hosting to Suite Qloud Customers. By applying for free web hosting, each Customer agrees to the following:

The applicant must have a Suite Qloud account.
The Customer will receive a free Cloud Hosting Starter service for a three (3)-month term. After that period, the standard renewal fee will apply.
The Customer receives hosting only. A domain name, SSL certificate, or other services are not included.
Suite Qloud reserves the right to accept or reject any application. The decision is final and not subject to appeal.
Suite Qloud reserves the right to review the use of the free web hosting service.
Suite Qloud may suspend or terminate the free web hosting service without prior notice.
Customers applying for free hosting must follow and subscribe to Suite Qloud's social media accounts on Instagram, YouTube, Twitter, TikTok, and Facebook.
Customers must share a story about the free hosting service they receive on the winner's own social media account and tag or mention Suite Qloud.
When the free hosting period ends after three (3) months, the winner will be charged the standard hosting renewal fee.
The free hosting service is not covered by a money-back guarantee.

Free Domain

A free domain is available only with the purchase of a new Cloud Hosting service. It does not apply to orders for transferring or migrating Cloud Hosting from another provider to Suite Qloud.
The offer applies to Cloud Hosting purchased for a minimum term of one (1) year. After that, you may move the domain to another account or transfer it to another provider at your discretion.
A claim for a free domain bundled with a Cloud Hosting purchase must be made at the time the order is placed.
Customers are not eligible for a free domain if the domain entered during Cloud Hosting registration is already active (registered).
A free domain included with a Cloud Hosting registration cannot be claimed separately or after the service has been successfully registered.
The free domain offer applies only to the first year of domain registration. The standard domain price will apply thereafter.

Promotional Programs

Promotional programs include Loyalty Programs, Promo Codes, and the provision of free services and merchandise, all of which are provided at no charge.

Terms and Conditions

By participating in a promotional program, Customers are deemed to have read and agreed to the applicable terms and conditions.
Each promotional program may have its own specific usage instructions, terms, and policies, which are binding. By claiming a free service through a promotional program, the Customer is deemed to have read the terms and conditions applicable to that program. Free services provided under a promotion are assigned to the relevant account and may not be transferred.
Suite Qloud may amend or cancel any promotional program at any time without notifying Customers. Suite Qloud may also amend or cancel a claimed promotion if it is unavailable or does not meet the applicable requirements.
If Customer fraud that harms Suite Qloud is suspected, Suite Qloud may take the necessary action without prior notice and may cancel the promotional program.
Customers must read and understand the terms and policies applicable to each type of promotional program. Suite Qloud is not responsible for a Customer's failure to comply with them. Customers agree that Suite Qloud may contact them from time to time to confirm information required in connection with their data and/or account.
By participating in a promotional program, Customers agree to comply with all applicable tax requirements and laws. Customers also agree to provide any information necessary to facilitate compliance with tax and legal obligations.
By accepting a promotional reward, including a Loyalty Program reward, Promo Code, free service, or free merchandise, the recipient releases Suite Qloud from claims relating to anti-bribery acceptance rules and similar matters. Suite Qloud may first ask the recipient whether they are permitted to accept the reward.

Prohibited Use of Services and Consequences

By registering for and/or using Suite Qloud services, you represent that you have read, understood, and agreed to be bound by all terms and conditions contained in this Terms of Service document.
Any violation of these terms and policies or of applicable laws and regulations may constitute grounds for Suite Qloud to suspend or permanently terminate your account and/or services without any obligation to provide compensation in any form.
Suite Qloud reserves the right to suspend or permanently terminate services for Users who are proven or reasonably suspected of using the services for unlawful activities, without prior notice.
You agree that Suite Qloud has the right, with or without prior notice, to suspend or terminate some or all access to your account, whether for a first or repeat occurrence or without tolerance, if one or more of the following violations are identified:

a. General Violations

i. Using the services for purposes that violate applicable law, government regulations, court orders, international regulations, or agreements, including but not limited to violations of criminal law, intellectual property rights, privacy, and cybercrime laws.

ii. Using the services to conduct or facilitate phishing, fraud or scams, identity impersonation, unlawful data harvesting, or other illegal cyber activities.

iii. Using the services to produce, publish, or distribute information whose accuracy cannot be verified, that is misleading or inflammatory, or that may cause public unrest. This includes but is not limited to hoaxes, false propaganda, or manipulative content that adversely affects public safety and order.

iv. Using the services for illegal activities, including but not limited to trading, forex, trading robots, copy trading, binary options, and crypto assets, unless registered with and supervised by an official authority such as the Financial Services Authority (OJK) or the Commodity Futures Trading Regulatory Agency (BAPPEBTI).

v. Using the services to transmit, store, or distribute content involving pornography, harassment, violence, exploitation, and/or other adult content.

vi. Operating websites or services related to gambling, including lottery betting, betting predictions, and similar activities.

vii. Using the email service to register accounts en masse with third-party services, including but not limited to marketplaces, online games, streaming services, or other digital platforms, whether through temporary or permanent email addresses.

viii. Using the services for websites or content related to narcotics, illegal drugs, or substances not recognized as legal without special authorization from the competent authorities in the Republic of Indonesia.

ix. Using the services to violate another person's privacy or property rights, including but not limited to sending unsolicited bulk email (spamming).

x. Using the services for hacking, attempted security breaches, intrusion into other servers or accounts, or stress testing of other users' systems or third-party systems.

xi. Falsifying identity information, such as headers, email addresses, or other metadata, with the intention of deceiving recipients or concealing the original source of a message.

b. Technical and Resource Violations

i. Uploading, storing, or distributing warez, pirated files, cracks, patches, exploits, or other illegal software.

ii. Directly or indirectly participating in the distribution of material that infringes another party's copyright or intellectual property rights.

iii. Using the services excessively in a manner that restricts bandwidth or server resources available to other users.

iv. Using Suite Qloud infrastructure as an unauthorized email relay or connecting it to third-party systems without valid authorization.

v. Conducting network attacks, including flooding, Distributed Denial of Service (DDoS) attacks, mail bombing, or other cyberattacks.

c. Fraud and Security Violations

i. Initiating a payment chargeback without valid grounds. Suite Qloud may suspend the account until the dispute is resolved and, if the chargeback is found to be unjustified, may delete the account without liability for any resulting loss.

ii. Accessing or attempting to access another user's system areas or account without authorization, or collecting data belonging to another user.

iii. Using the services to add any person's email address to your own or a third party's mailing list without the address owner's explicit consent.

iv. Attempting to cancel, alter, or interfere with email or message traffic that does not belong to you.

v. Harassing another person through email, website content, or other means, whether by abusive language, spam, or an excessive frequency or size of messages that causes disruption.

vi. Providing false or misleading information in forms, contracts, or registration applications, including but not limited to using stolen credit card information.

vii. Suite Qloud will not provide refunds or credits for any remaining subscription period while an account is suspended or terminated due to a violation of these terms and policies.

viii. At its discretion, Suite Qloud may retain or confiscate all payments received from you as compensation for losses resulting from the violation.

ix. For security purposes, you are responsible for keeping your account access credentials confidential. You must promptly notify Suite Qloud if you become aware of or suspect account misuse, system disruption, or any other suspected security breach affecting the services.

x. Suite Qloud is not obligated to inspect or screen all content transmitted through its services. However, Suite Qloud reserves the right to review, restrict, or remove content and access that it considers to violate the law, internal policies, or applicable service terms.

Suite Qloud reserves the right to suspend, restrict access to, or terminate services, temporarily or permanently and without prior notice, if a violation of the resource usage restrictions applicable to any product is identified, whether based on clear evidence or a strong indication of suspicious activity. These actions are preventive measures intended to maintain the stability, security, and reputation of the services as a whole.
Suite Qloud reserves the right to migrate a domain with a history of DDoS attacks to another server equipped with Anti-DDoS protection to maintain server stability. Because the number of servers equipped with Anti-DDoS protection is limited, such migration may involve moving the service to a data center in another country.
Intellectual property violations or reports of illegal content may be submitted to abuse@suiteqloud.com. All requests and complaints will be processed in accordance with the laws and dispute resolution policies applicable in the Republic of Indonesia.

Service Termination and Account Closure

Users may stop using the services and/or unilaterally terminate the agreement at any time, including by submitting a service termination request to Suite Qloud through the available official channels.
A termination requested by the User does not create any new obligation for Suite Qloud, including an obligation to refund subscription fees already paid, unless specifically provided for in the applicable Refund Policy.
Suite Qloud may suspend or terminate some or all services, temporarily or permanently, with or without prior notice to the User, if any of the following circumstances occurs:
a. The User violates these Terms of Service, the Acceptable Use Policy, or any other internal policy imposed by Suite Qloud;
b. The User violates applicable laws or regulations, including but not limited to cybercrime, intellectual property, electronic transactions, Personal Data protection, or other criminal laws;
c. The User engages in conduct affecting the systems, network, security, or reputation of Suite Qloud services, including but not limited to the distribution of malware, spam, illegal content, or DDoS attacks;
d. The User fails to pay for services already used or currently provided; or
e. Suite Qloud ceases operations, changes its business model, discontinues a particular type of service, or is ordered by a competent authority to discontinue services under applicable law.
Suite Qloud and/or the User may unilaterally terminate the agreement without a court decision in any of the following circumstances:
a. A force majeure event, as described in the Force Majeure section, prevents either party from performing its obligations for more than ninety (90) consecutive business days;
b. Either party is declared bankrupt or becomes subject to bankruptcy proceedings under applicable law; or
c. A material breach of the service terms is not remedied within fourteen (14) business days after written notice is given.
From the effective date of termination, all User access rights to the systems, account, and data will be discontinued, unless otherwise required by applicable law.
Users are advised to back up their data at least seven (7) calendar days before service termination. Suite Qloud is not responsible for data loss resulting from a User's failure to create backups.
Rights and obligations arising before the termination date remain in effect and must be settled in accordance with applicable law, including but not limited to outstanding payment obligations.
Unless required by applicable laws and regulations or expressly stated in the applicable Refund Policy, Suite Qloud is not obligated to provide any refund, compensation, damages, or other restitution to the User in connection with partial or complete service termination.

Amendments

Suite Qloud reserves the right to amend, add to, update, and/or remove any part or all of these Terms of Service at any time to reflect changes in internal policies, technological developments, operational requirements, or applicable laws and regulations of the Republic of Indonesia.
Updated Terms of Service will be published openly and transparently on the official Suite Qloud website and will be accessible to all Users at any time. Users are encouraged to review the Terms of Service periodically to remain informed of the latest applicable version.
Any material amendment to these Terms of Service will be notified at least seven (7) business days before the amendment's effective date.
Notices will be sent to the Customer's official email address registered in the Suite Qloud system and/or through another official communication channel designated by Suite Qloud.
By continuing to access and/or use Suite Qloud services after the effective date of an amendment, you, as the Customer, will be deemed to have read, understood, and accepted the changes and to be legally bound by the latest version of these Terms of Service.
If a User does not agree with any part or all of the amendments, the User is advised to stop using Suite Qloud services before the amendments take effect. If the User continues to use the services after that date, such continued use will be deemed full and unconditional acceptance of the amendments.

Last updated: 15 October 2026