Privacy Policy

PRIVACY POLICY

Introduction

Suite Qloud (“we,” “us,” or “our”) is committed to respecting and protecting the Personal Data of all users of our services in accordance with Law No. 27 of 2022 on Personal Data Protection and other applicable laws and regulations of the Republic of Indonesia.

This Privacy Policy is intended to provide transparency regarding how we collect, use, store, process, share, transfer, and protect your Personal Data when you access the Suite Qloud website and/or use any of our services.

We process your Personal Data on lawful grounds in accordance with applicable laws and regulations, including your explicit consent, the performance of contractual obligations relating to the provision of services, compliance with applicable legal obligations, and other legitimate interests, while continuing to respect and protect your rights.

By accessing the Suite Qloud website, registering an account, checking the applicable consent box, and/or continuing to use our services, you expressly confirm that you have read, understood, and agreed to all the provisions of this Privacy Policy voluntarily and without coercion from any party.

Definitions

• Personal Data: Any data relating to an identified or identifiable natural person, whether directly or indirectly, through electronic or non-electronic systems.
• Processing: Any activity involving Personal Data, including obtaining, collecting, processing, storing, correcting, using, disclosing, transferring, and deleting or destroying such data.
• Personal Data Protection: All measures taken to protect Personal Data throughout the Processing lifecycle in order to safeguard the rights of Personal Data Subjects.
• Explicit Consent: Consent knowingly and clearly given by you for a specific Processing purpose.
• Performance of Contractual Obligations: Processing necessary to perform the service agreement between you and Suite Qloud.
• Compliance with Legal Obligations: Processing carried out to comply with our obligations under applicable laws and regulations, such as identity verification and tax reporting.
• Legitimate Interest: Processing necessary for our legitimate interests while giving due consideration to the protection of your rights, such as system security measures and fraud prevention.

Scope and Coverage

This Privacy Policy applies to all Suite Qloud services, including:

• The official Suite Qloud website;
• The Suite Qloud client portal and service control panels;
• Registration, ordering, payment, and other forms;
• Hosting, domain, VPS, email, and related services;
• Other interactions with Suite Qloud systems, including support tickets, live chat, email, and telephone communications.

Information We Collect

4.1 Personal Information

The Personal Data we collect may include:

• Name, email address, and telephone number;
• Billing addresses, invoicing information, and other contact details;
• Transaction and payment information, including payment methods and transaction details;
• IP addresses, server logs, and other technical information.

4.2 Non-Personal Information

We may collect data that does not directly identify you, such as service usage statistics, aggregated or anonymized data, cookies, and browser technical data.

Methods and Sources of Data Collection

We may collect data from the following sources:

• Direct interactions: When you register an account, complete forms, purchase services, or contact our customer support team.
• Automatic collection: When you visit our website or use our services, including through IP addresses, cookies, server logs, and device information.
• Third parties: For example, payment partners, payment service providers, or third-party integrations related to our services.

Purposes of Data Processing

We use your data for the following purposes:

• Service provision and operations: Account registration, transaction processing, authentication, account management, and service improvement.
• Analytics and development: Understanding service usage to improve performance and the user experience.
• Security and fraud prevention: Preventing unauthorized access, cybersecurity threats, and misuse, including through internal audits.
• Administration: Billing, invoicing, reporting, and service-related communications.

Cookies and Tracking Technologies

We use cookies, pixel tags, local storage, log files, and similar technologies to manage sessions, improve navigation, and analyze website performance and usage. You may manage your cookie preferences through your browser settings.

Data Sharing, Third Parties, and International Transfers

As part of providing Suite Qloud services, we may share your Personal Data with technology and infrastructure providers, such as data center operators, cloud service providers, network providers, security providers, and payment service providers. In this context, your Personal Data may be transferred, stored, and/or processed outside the territory of the Republic of Indonesia. Recipients in other jurisdictions may be subject to different data protection requirements.

Such transfers and Processing may be necessary to manage your account and provide our services, including customer support, service-related communications and offers, risk management, fraud prevention, legal compliance, and payment processing. We take reasonable steps to ensure that such data sharing and transfers are subject to adequate safeguards and comply with applicable laws and regulations.

Suite Qloud never sells Personal Data to other parties for marketing purposes.

Personal Data Security and Protection

Suite Qloud (“we,” “us,” or “our”) implements strict technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, and unlawful destruction. Our security commitment is demonstrated through the following measures:

1. Technical Measures and Mitigation: We use modern encryption technologies, such as SSL/TLS, for data transmission; implement multi-layer authentication systems; restrict internal access in accordance with the principle of least privilege; and apply layered infrastructure security measures against cybersecurity threats.
2. Response to Personal Data Protection Failures: In the event of a Personal Data protection failure or cybersecurity incident, Suite Qloud will make its best efforts to mitigate the resulting impact and restore affected systems and services. We will provide written notification to you, as the Personal Data Subject, and to the relevant authorities within no later than three (3) × twenty-four (24) hours (72 hours) after becoming aware of the incident, in accordance with the provisions of the applicable Personal Data Protection Law.

Rights of Personal Data Subjects

In compliance with the Personal Data Protection Law and our commitment to transparency, Suite Qloud recognizes and safeguards your rights concerning your Personal Data as follows:

• Right of Access and Rectification: You may complete, update, or correct inaccurate information through the Suite Qloud dashboard.
• Right to Erasure and Destruction: You may request the deletion or destruction of your Personal Data from our systems, subject to applicable statutory data retention obligations.
• Right to Withdraw Consent: You may withdraw previously granted consent to the Processing of your Personal Data.
• Right to Data Portability: You may obtain or transfer your Personal Data to another party in a commonly used format, subject to applicable technical standards and appropriate security measures.

Exercising Your Rights: Requests relating to the rights described above may be submitted in writing to our Data Protection Officer (DPO) at dpo@suiteqloud.com. We will process your request within a maximum of three (3) × twenty-four (24) hours (72 hours) after your identity has been verified.

Data Retention

Personal Data is retained for as long as:

• The service relationship remains in effect; and/or
• The data is necessary for the Processing purposes described in this Privacy Policy; and/or
• Retention is required by law.

We retain your Personal Data throughout the service relationship to fulfill the relevant Processing purposes. After the service relationship ends, we will retain your Personal Data for a minimum period of five (5) years to comply with applicable electronic transaction regulations, or for a longer period where required by tax laws or other applicable laws and regulations in Indonesia.

Limitation of Liability

Suite Qloud is committed to maintaining high standards of data protection. However, you acknowledge and agree to the following limitations of our liability:

• Third-Party Actions: Suite Qloud shall not be responsible for Personal Data protection failures caused by negligence or violations of applicable laws by third parties that are not directly affiliated with us. This includes, but is not limited to, links to external websites, third-party services that you integrate through a control panel, and payment gateways.
• Account Security and Credentials: You are solely responsible for maintaining the confidentiality of your account username, password, and one-time password (OTP) codes. Suite Qloud shall not be held liable for any misuse of data or losses arising from your failure to secure your devices or account credentials.
• Data Accuracy: Suite Qloud processes Personal Data based on the information you provide. We shall not be responsible for inaccuracies or legal consequences arising from information you provide that is false, incomplete, or misleading.
• Force Majeure: Suite Qloud shall not be liable for failures or delays in fulfilling its data protection obligations caused by events beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, nationwide internet infrastructure failures, cybersecurity attacks that could not reasonably have been anticipated under current security standards (zero-day attacks), or changes in government policies that directly affect our services.
• Limitation of Damages: To the extent permitted by applicable law, Suite Qloud's aggregate liability for all claims arising from or relating to the Processing of Personal Data under this Privacy Policy shall be limited to the total service fees you paid to us during the twelve (12) months preceding the event giving rise to the claim.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable regulations. Any changes will be announced through the official Suite Qloud website. Your continued use of our services after the changes take effect will be deemed acceptance of the revised Privacy Policy.

Contact Suite Qloud

If you require assistance or have any questions concerning this Privacy Policy, please contact us at:

Data Protection Officer (DPO)

Email: dpo@suiteqloud.com